4 Reasons Why A Wheelchair Lift Will Benefit Your Business
There is now more emphasis than ever on creating inclusive and accessible spaces, as we live in a society with an ageing population and there is greater public awareness of disability rights.
This is especially important in commercial spaces, both for legal reasons and to open up a wider customer base. Here are four benefits a wheelchair platform lift can bring to your business.
Customer loyalty and reputation
By demonstrating that you are committed to providing equal access for all customers, your business will inspire loyalty and repeat business. People with restricted mobility face multiple barriers in society, and many businesses still make very inadequate efforts to accommodate their needs.
Therefore by making your premises as accessible as possible, you can stand out and enhance your reputation for being inclusive and welcoming. Customers who have had a positive experience are likely to share their views with family, friends and acquaintances, both in person and online, providing further good publicity.
Compliance with regulations
Under the Equality Act 2010, it is mandatory for businesses and service providers to make ‘reasonable adjustments’ for wheelchair users. This includes providing step-free access to all wheelchair users, whether through ramps, lifts, or lifting platforms.
The type of equipment is not specified in the legislation, but when travel between one or more storeys is required, then a mechanical lift of some type will be necessary. Existing lifts must be large enough to accommodate a wheelchair user.
It may be necessary to upgrade current equipment to a purpose-made wheelchair lift to ensure that your business is compliant with the Equality Act and also Health & Safety regulations.
Security and efficiency
By installing a platform lift that is purposely designed to accommodate wheelchair users, you will have peace of mind that they are being transported in the safest and most efficient manner possible.
The platform will be designed to be easy to operate with clearly labelled controls and safety devices at a convenient height, and the user will not need to get out of their chair to travel. This minimises the risk of injuries and possible accidents or incorrect use of the lift, ensuring a good customer experience and minimising the risk of legal claims.
Extra revenue
It is estimated that there are around 1.2 million wheelchair users in the UK, and many more people with restricted mobility who struggle to use stairs. Platform lifts are also used by parents with prams and pushchairs, and customers with heavy loads to carry.
By opening up your customer base with greater accessibility, you are not only enhancing your reputation, but are likely to boost the number of in-store visitors as you are providing a service not readily available elsewhere. This in turn leads to a higher volume of sales and increases profits, offsetting the cost of installing and maintaining the lift.